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Customer Success - Support Analyst

Who You Are:

1+ years of relational databases (SQL Server, Oracle, DB2) and XML(bonus)
Client focused, strong communicator, and strong leadership skills
Ability in handling multiple client engagements at one time
Willing to travel across Canada and US, if required
Experience supporting Software and/or Sales Performance Management solutions a bonus
Experience troubleshooting product issues and solving problems
New Grads Welcome

 

What you will be doing:

Support implemented Obero’s Sales Performance Management solutions
Review open cases in Zendesk
Client focused engagement for troubleshooting and information gathering
Understand client business requirements and solve problems using best practices
Provide regular status updates to clients
Provide easy-to-understand documentation of issue resolution to clients assist in solution testing and UAT for clients
Design and deliver standard and customer specific enablement
Manage and foster strong ongoing client relationship and provide support to existing clients

Skills Required:

Strong technical skills and demonstrated ability to understand and write complex SQL queries
Strong troubleshooting and problem-solving skills
Exceptional oral and written communication skills
Ability to handle and prioritize multiple tasks
Expert knowledge using MS Excel
Prior Product Support, Training and Consulting Experience is a plus
Previous experience with SPM solutions an asset i.e. Varicent, Callidus, Xactly, Synygy
XML is an asset

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